Customer Reviews for Whalen Automotive

“I cannot say enough good things about John and his crew. I initially went in for a simple oil change, which is when John relayed some concerns he had about my vehicle. He explained things clearly to me and made sure I understood why he recommended the services. My brakes were replaced, which should have happened a long time ago. They also fixed the “death rattle” on my car, that SEVERAL other mechanics had told me wasn’t fixable. Prior to meeting John, the answer I received regarding the vicious rattle my car did when driving 70+ was “your dodge dart just does that.” John said no way. He replaced my wheels and tires, and gave it a full alignment. The rattle is GONE, like magic. I lived with a shaky car for years!! I can drive in peace and not worry about my car falling apart, it drives so smoothly. Money well spent. I will never bring my car anywhere else now. Thank you so much John and team!!!”

“I was having fuel economy issues and I went to multiple garages asking if they could fix it. Most of them said there's nothing wrong with the car. One made me waste $250 changing my spark plugs.
This was the last place I wanted to try before giving up. They seemed confident they could detect the issue. I was pleasantly surprised when they called back 2 days later with the diagnosis. They managed to to figure out what was wrong with the car, when 4 other garages failed, and some just refused to look into it altogether.”

“Spectacular service team! I actually look forward to returning to Whalen's for all my vehicle service needs. They invest in my car as if it was there own car. Whalen's is the best place around the entire capital region for vehicle maintenance and repairs.”

“State Inspection performed. Tires rotated. Reviewed next maintenance requirements. Convenient scheduling. Professional service.”

“Outstanding, Best in the entire area. John and his staff are the very best!”

“John and his staff demonstrate top quality service. A pleasure to refer to as My Mechanic!!”

“A half-hour into my drive from Hoosick NY to Maryland, a loud scary noise developed from the rear wheels area. I pulled over in Troy, googled Auto Repair Near Me, and 15 minutes later my car was being diagnosed at Whelan Automotive. I was dreading what I was about to hear, when John showed me what was left of a metal guard that protects the brake assembly. It had corroded and was loose in the wheel well, scraping against the wheel. John removed the guard, charged me for 15 minutes labor, and I was on my way home! The rest of the drive was fine.
I greatly appreciate the promptness, honesty, and desire to help that I experienced at Whelan Automotive. What was looking like a very stressful and expensive day turned out to be the best car-care experience I've ever had. Thanks John!”

“If you are going to own a car you'd better have a team like Whalen Automotive to make your car operate at top performance for as many years as possible!
At today's visit the team at Whalen's Automotive were able to totally upgrade the 20 year old headlight system on my car! It was like getting cataract surgery on my own eyes! Everything comes into view and colors are enhanced for optimal safety! WOW!!!
Thanks to everyone on the team at John Whalen Automotive for everything you do to keep me safe and my car running GREAT for over 225,000 miles!”

“Whalen Auto has been servicing my car for three years now and I have been very happy with the service. John is honest and a knowledgeable technician. I won't take my car anywhere else. I was looking for a good auto repair shop that was convenient and the Car Talk web site helped me find Whalen Auto.”

“Always friendly and they explain all options . Honest and trustworthy”

“Pleasant,efficient,painless. who could ask for more? consistently good-the mark of a professional.”

“Excellent service; needed my car quickly and they accommodated me no problem! My thanks to John and the top-rate mechanics!”

“Excellent service. Highly recommended...”

“Great service. John Whalen is very knowledgeable. He loves what he does and it shows. Donna was extremely helpful.”

“Very pleased with them and they are very honest about was is needed for ones car and if it is worth repairs that are requested. Great professionalism and customer service.”

“Fair prices GREAT work and fantastic customer service… John, Donna and the guys are stand up people.”

“Knowledgeable, friendly and trustworthy staff. Will always be my mechanic shop.”

“Expert knowledge and workmanship. Trust your vehicle to John. Honest and fair pricing.”

“As usual, prompt service, courteous front desk, trustworthy workmanship and advice, reasonable pricing.”

“I have been using Whalen Automotive for over 20 years and it is the only shop I trust to work on my vehicles. I have had everything from simple oil changes to engine replacement done and they have never tried to get me for unnecessary or overpriced work.”

“It's vital for me to know that I have a good, reliable mechanic who can fix car malfunctions and help me maintain my car in good condition. Being able to get my snow tires on before the weather really gets bad makes me feel safe and confident on the road. I always leave feeling better for having put my car in the hands of skilled, honest experts. I'd strongly recommend Whalen's to anyone for regular maintenance, or a car emergency. This shop has become part of my 'support network' -- the people and resources that we count on year in and year out.
Update: Before I got my new/certified pre-owned car, I found this shop on the Car Talk website, in a list of recommended local mechanics. As the CRV aged, Whalen’s came to the rescue twice for emergency fixes — in one case, addressing a problem created by a defective part from a local auto parts store. I was new to the shop then, but they treated me like a valued customer with an emergency need. That’s when I decided to stick with them permanently.”

“Great repair shop. Honest, efficient and fairly priced. Glad I found them.”

“I was traveling out of state. My car started making a terrible noise. I called and they got me right in. Took the time to explain what they thought was wrong. I was back on the road in under an hour. Super nice and affordable. If I lived near them they would definitely be my mechanics for everything!!”

“I have taken my 2000 malibu here for the past two years and have had the best service and the best prices here.. i also get coupons in the mail for my next service which is more than any other company has done for me. Will always bring my car back here!”

“Professional and easy to use, good diagnostics”

“Whalen Automotive scheduled the service I required timely, address the work as promised and kept me informed. They are professional and a pleasure to work with.”

“I lost power steering in my Nissan pickup on the way home from work. I stopped a whalens and John and his crew diagnosed the problem within 15 mins. They kept the truck and had it ready for me the next morning. Top notch pros!”

“Knowledgeable and courteous.”

“Always professional and helpful”

“My car had an oil change, differential fluid, and transmission flush... great, friendly service and fair, competitive prices. I'm a repeat customer...”